SERVICE AGREEMENT
By scheduling laundry services with Buie Bubbles Laundry Co LLC, you agree to the following terms and conditions:
1. General Service Terms
All laundry items must be machine washable, able to be washed with water on a normal washing cycle, and tumble-dried. Buie Bubbles Laundry Co LLC is not responsible for any damage to clothing or laundry articles that are not suitable for this process. We do not check clothing tags for care instructions.
Right to Refuse Service: Buie Bubbles Laundry Co LLC reserves the right to refuse service to any customer for any reason, including but not limited to the presence of hazardous materials, inappropriate behavior, or failure to comply with the terms outlined in this agreement.
2. Damaged Items
Buie Bubbles Laundry Co LLC cannot be held liable for weaknesses, defects, or pre-existing damage in fabric that may result in tears, holes, or other issues after washing and drying.
We do not guarantee against color loss, color bleeding, shrinkage, or damage to delicate fabrics or embellishments (buttons, beads, ties, zippers, etc.). Our liability for any damaged item shall not exceed two (2) times the charge for cleaning that specific garment, regardless of its brand or condition.
Allergy & Skin Sensitivity Disclaimer: We use standard laundry detergents and products. If you have allergies or skin sensitivities, please inform us in advance. Buie Bubbles Laundry Co LLC is not responsible for allergic reactions or skin sensitivities caused by detergent, fabric softeners, or other laundry products.
3. Lost or Forgotten Items
Please check all pockets before submitting laundry. Buie Bubbles Laundry Co LLC is not responsible for lost items or laundry damaged by objects left in pockets (e.g., pens, markers, lipstick, gum, etc.). While we make an effort to check pockets, it is ultimately your responsibility.
If you believe an item is missing, report it via email to buiebubbleslaundryco@gmail.com within 24 hours of drop-off. We will make reasonable efforts to track it, but any item unclaimed after 7 days will be considered lost. If Buie Bubbles Laundry Co LLC is responsible for the loss, we will offer a reasonable replacement or reimbursement up to a maximum of two (2) times the charge for cleaning that specific garment, regardless of its brand or condition.
Abandoned Property Policy: Any laundry not claimed within 14 days of service completion will be considered abandoned. Buie Bubbles Laundry Co LLC reserves the right to dispose of or donate abandoned items at its sole discretion.
4. Contaminated Items
We cannot accept or process laundry that contains:
If such items are found in your laundry, we reserve the right to refuse service and return the item unwashed unless it poses a safety hazard to our staff. If an item is deemed a safety hazard, we will inform you immediately and dispose of the item as necessary.
Sanitization Disclaimer: Buie Bubbles Laundry Co LLC is not a medical disinfecting service. While we follow standard hygiene and cleaning procedures, we do not guarantee that any item will be completely sterilized or free from bacteria, viruses, or other contaminants.
5. Stains & Special Care Requests
For stains, please include a note detailing their origin. While we will make our best effort, we cannot guarantee complete stain removal as some stains may be permanent.
Dry Clean-Only Items: Please ensure that no dry clean-only garments are included in your laundry. Buie Bubbles Laundry Co LLC is not responsible for any dry clean-only items damaged in our wash-and-fold process.
6. Pick-Up & Drop-Off Policy
Customers are responsible for securing their laundry before pickup and after drop-off. Buie Bubbles Laundry Co LLC is not liable for lost or stolen items before pickup or after delivery.
Pick-Up Notice: Our driver will send a text message informing you they are on their way.
Confirmation: A photo confirmation will be sent once your laundry has been picked up.
Missed Pick-Up Fee: If your laundry is not available at the scheduled time, a $10 missed pick-up fee will be charged and will not be applied to your balance.
Pick-Up/Delivery Location: Our staff do not enter any privately owned spaces or residences. Please choose a safe and secure location for pick-up and drop-off. Buie Bubbles Laundry Co LLC will notify you when we are on our way and provide a photo confirmation of pick-up or delivery.
7. Service Fees & Minimums
8. Cancellation or Rescheduling
Customers must notify us at least 3 hours before their scheduled pickup time if they need to cancel or reschedule their service.
Late Cancellations: If a customer cancels within 3 hours of their scheduled pickup time or fails to leave their laundry out for collection, they forfeit their $10 non-refundable booking fee.
Rescheduling: Customers who provide at least 3 hours’ notice may reschedule their pickup without penalty.
Missed Pickups: If our team arrives and the laundry is not available for pickup, the $10 booking fee will not be refunded, and a new appointment must be scheduled with an additional booking fee.
9. Non-Acceptable Items
We are unable to accept the following items. If we identify them during sorting, we will notify you via email and return them unwashed:
10. Unpaid Invoices
All balances must be paid in full within 7 days from the date of invoicing. If the balance is not settled within this period, the laundry items will not be returned and will be considered forfeited after 7 days. Payment must be received before the 7-day deadline to ensure the return of your items.
By using our services, you acknowledge and agree to this policy. Thank you for choosing Buie Bubbles Laundry Co LLC