By scheduling laundry services with Buie Bubbles Laundry Co., you agree to the following terms and conditions:

1. General Service Terms

All laundry items must be machine washable, able to be washed with water, on a normal washing cycle, and tumble-dried. Buie Bubbles Laundry Co is not responsible for any damage to clothing or laundry articles that are not suitable for this process. We do not check clothing tags for care instructions. We have the right to refuse service to anyone.

2. Damaged Items

Buie Bubbles Laundry Co cannot be held liable for weaknesses, defects, or pre-existing damage in fabric that may result in tears, holes, or other issues after washing and drying.

We do not guarantee against color loss, color bleeding, shrinkage, or damage to delicate fabrics or embellishments (buttons, beads, ties, zippers, etc.). Our liability for any damaged item shall not exceed two (2) times the charge for cleaning that specific garment, regardless of its brand or condition.

3. Lost or Forgotten Items

Please check all pockets before submitting laundry. Buie Bubbles Laundry Co is not responsible for lost items or laundry damaged by objects left in pockets (e.g., pens, markers, lipstick, gum, etc.). While we make an effort to check pockets, it is ultimately your responsibility.

If you believe an item is missing, report it via email to buiebubbleslaundryco@gmail.com within 24 hours of drop off. We will make reasonable efforts to track it, but any item unclaimed after 14 days will be considered lost. If Buie Bubbles Laundry Co is responsible for the loss, we will offer a reasonable replacement or reimbursement.

4. Contaminated Items

We cannot accept or process laundry that contains:

If such items are found in your laundry, we reserve the right to refuse service, we will return this item unwashed unless it is a safety hazard to our staff. If the item is a safety hazard to our staff we will inform you of the contaminated item.

5. Stains & Special Care Requests

For stains, please include a note detailing their origin. While we will make our best effort, we cannot guarantee complete stain removal as some stains may be permanent.

Dry clean-only items: Please ensure that no dry clean-only garments are included in your laundry. Buie Bubbles Laundry Co is not responsible for any dry clean-only items damaged in our wash-and-fold process.

6. Pick-Up & Drop-Off Policy

Customers are responsible for securing their laundry before pickup and after drop-off. Buie Bubbles Laundry Co is not liable for lost or stolen items before pickup or after delivery.

7. Service Fees & Minimums

8. Cancellation or Rescheduling

We understand that plans can change. To ensure smooth operations and accommodate all our customers, we have established the following cancellation and rescheduling policy:

9. Not acceptable items

At this time we are unable to accept the following items below. Please do not include them in your pile, if we identify them at time of sorting we will let you know via email and inform you that we are unfortunately able to wash it.

Pillows, curtains, commercial linens, sofa covers, rugs or any contaminated items. We also do not accept specialty care items like wedding dresses, vintage clothes, costumes, hats/headwear, shoes, fur or animal products, purse or handbags.

10. Unpaid invoices

All balances must be paid in full within 14 days from the date of invoicing. If the balance is not settled within this period, the laundry items will not be returned, and they will be considered forfeited after 14 days. Payment must be received before the 14-day deadline to ensure the return of your items.

By using our services, you acknowledge and agree to this policy. Thank you for choosing Buie Bubbles Laundry Co!